As a CoxHealth Medicare Advantage (HMO) plan beneficiary, we are committed to ensuring that you have access to and receive primary care and behavioral health services in a timely manner. Standards are also in place for telephone access to customer services. We monitor access through a variety of measures, including appointment and office wait times, complaints, and responses from our member satisfaction surveys.
Access and availability standards are shared with beneficiaries and providers through provider manuals and plan handbooks. We evaluate access and availability performance monthly, and also completes a thorough analysis to check for concerns or opportunities for improvement each year, taking action as needed to improve access to care.
Access standards and measures for the CoxHealth Medicare Advantage plan is outlined in the table below.
